Refund policy

Goods sold are non-refundable, unless fault or breakage occurs within 3 months. We offer the option to replace or repair the item. Please note we cannot exchange or return if you have simply changed your mind. Please choose carefully. No exchange or return on sale items.

FAULTY ITEMS:

Ohana Ocean Athletics is NOT responsible for damage caused to garments from misuse of Care, including washing and drying instructions.

All items are quality checked, but very occasionally there may be a fault we didn’t find. Please note that wear and tear in the course of normal use that our garments have been designed & manufactured for, is not considered a fault.

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

 All goods come with Care Instructions Information that should be adhered to.

If you wish to return a faulty product, Ohana Ocean Athletics will gladly repair, exchange or refund the original piece in accordance with the following process: 

The product must have been purchased within 3 months of notification.  

  • Skin chafing is not due to a defect.  
  • If you are prone to chafing, we suggest using Body Glide or a similar product to protect your skin while training or racing. 
  • You must notify Ohana Ocean Athletics by email at customerservice@ohanaswim.com.au with:
    • a photograph of the item with a description of the fault
    • a "proof of purchase" confirmation, bank statement, or email confirmation from Ohana Ocean Athletics
  • Ohana Ocean Athletics will respond within 72hrs with a Return ID number and confirmation of the address to post your item.
  • Ohana Ocean Athletics cannot be responsible for goods that may be
    lost or damaged during return shipping so please ensure all items being
    returned must be thoroughly packaged, packed securely
    and clearly addressed with a tracking number reference.
  • Any items not thoroughly packaged to avoid damage during transit will not be accepted, so please take care when posting.
  • The item will be assessed upon receipt for fault. 
  • Ohana Ocean Athletics will then repair, replace or refund the Price
    to You in full.
  • Exchanges are only possible if the item is available. Ohana Ocean Athletics can only exchange faulty items for the same item in the same style, subject to availability.
  • The refund will be processed as soon as the items have been received by Ohana Ocean Athletics however, please allow up to 14 days from the day You return the Product for Your account to be credited. 

 

EXCHANGE FOR SIZE:

Glenelg SLSC will have a full-size set of each style available at the Club for members to review and fit

Prior to ordering. Please contact the club directly to organise an appointment to view/fit products.

merchandise@glenelgslsc.com.au

You may exchange within 10 days from the date of purchase, customers will be responsible for all shipping & re-shipping charges for exchanges.

Note: Exchanges are only possible if the item is still available.

REPAIRS:

Repairs to damaged goods are assessed by case and may incur a fee.

ORDER CANCELLATIONS:

If notified before goods have been dispatched, Ohana Ocean Athletics can accommodate order cancellations. If items have been shipped, Ohana Ocean Athletics reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.